Shipping and Returns

SHIPPING

Please note that all ‘Made to Order’ items will be shipped 4-6 weeks after order placement and ‘Ready to Ship’ items will be shipped 1-2 days after order placement.

If you need something sooner, email me at aluxalchemy@gmail.com and I will do my best to help!

SHIPPING COSTS

Australia and NZ: 
Orders over $200: Free Express Shipping
Orders under $200: $11 Express Shipping

All orders are shipped with Australia Post and require a signature upon delivery. 

World Wide:
Overs over $350: Free Standard Shipping
Orders under $350: $28 Standard Shipping 

Please note these prices are not inclusive of any taxation or customs charges you may be liable for on your packages entry into your country. Please refer to your country's government website for more information.

All parcels are packed with care, however once your parcel is sent I cannot take responsibility for missing or damaged items. If you would like to insure a parcel, or use an alternative shipping method, contact me and we can arrange - aluxalchemy@gmail.com

RETURNS & EXCHANGES

 

Returns and exchanges are handled on a case by case basis and any return shipping fees will also be charged to the customer. I trust you will love your ALUX piece, but if there is an issue, email me on aluxalchemy@gmail.com.

It's really important to get your correct size before ordering! There is a fee for resizing and not all rings with stones can be resized. 

RESIZING

Use the ring sizing guide to help determine your ring size before ordering or reach out and I'll explain the process. 

If you’ve ordered the wrong size you can get this resized at your local jeweller or send it to me for a fee. Please email me for a quote. Note that for rings with stones, if your order the incorrect size, it may not be possible to resize as it depends on the stone setting. 

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